Privacy Policy

Your Privacy Matters to Snowfly Deals

At Snowfly Deals, we take your privacy seriously. Whether you're booking a domestic flight from Delhi to Goa, a family hotel in Manali, or an international trip to Dubai or Thailand — we are committed to protecting the personal information you entrust to us. This Privacy Policy explains how we collect, use, share, and safeguard your data.

What Information Do We Collect?

To provide you with seamless travel booking services, we collect the following types of information:

• Personal Information: Full name, date of birth, gender, email address, phone number, billing address, and government ID details (passport, PAN, or Aadhaar where required for international travel or domestic flight bookings)
• Travel Details: Flight preferences (seat, meal, baggage), hotel requirements, special assistance requests, and travel companion information
• Payment Information: Credit/debit card details, UPI IDs, net banking credentials, and billing information (processed securely through PCI-compliant payment gateways)
• Technical Data: IP address, browser type, device information, and how you interact with our website (via cookies — see our Cookie Policy)
• Communication Records: Emails, WhatsApp chats, phone call recordings (for quality and training purposes), and support tickets

How Do We Use Your Information?

We use your information only for legitimate travel-related purposes:

• Process Your Bookings: Confirming flights, hotels, and packages — both domestic (India) and international
• Send Essential Communications: Booking confirmations, itinerary changes, check-in reminders, and travel alerts
• Customer Support: Responding to your queries, helping with cancellations, refunds, or modifications
• Personalize Your Experience: Remembering your search preferences, past destinations, and payment methods for faster future bookings
• Improve Our Platform: Analyzing usage patterns to make Snowfly Deals faster, easier, and more reliable
• Legal Compliance: Fraud prevention, payment verification, and compliance with Indian and international travel regulations
• Marketing (with your consent): Sending you travel deals, destination inspiration, and exclusive offers via email or WhatsApp (you can unsubscribe anytime)

When Do We Share Your Information?

We share your personal data only when necessary to fulfill your travel bookings:

• Airlines & Hotels: Domestic carriers (IndiGo, Air India, Akasa, SpiceJet, Vistara) and international airlines (Emirates, Qatar, Thai, Singapore Airlines) — plus hotels and resorts you book with
• Payment Partners: Banks, UPI apps, and payment gateways (Razorpay, PayPal, Stripe, etc.) to process your transactions securely
• Service Providers: Technical partners who help us run our website, send emails, and provide customer support (under strict confidentiality agreements)
• Legal Authorities: When required by law, court order, or government regulation (e.g., tax compliance, fraud investigations)

We never sell your personal information to third parties for marketing purposes. Your trust is our most valuable asset.

How Do We Protect Your Data?

We implement robust security measures to keep your information safe:

• Encryption: Industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers
• PCI Compliance: Our payment processing follows PCI DSS standards — your card details are never stored in plain text
• Access Controls: Only authorized Snowfly Deals employees can access your data, and only when necessary
• Regular Security Audits: We test our systems for vulnerabilities and update them regularly
• Secure Data Storage: Your information is stored on protected servers with firewall and intrusion detection systems

Your Privacy Rights (Indian & International Travelers)

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of all personal data we hold about you
• Right to Correction: Update incorrect or incomplete information (e.g., spelling of your name on a flight ticket)
• Right to Deletion: Request deletion of your data, subject to legal retention requirements (e.g., tax records)
• Right to Withdraw Consent: Unsubscribe from marketing emails or WhatsApp messages anytime
• Right to Data Portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at support@snowflydeals.com with "Privacy Request" in the subject line. We respond to all legitimate requests within 30 days.

International Data Transfers

Snowfly Deals is based in India (New Delhi), but travel is global. When you book an international flight or hotel, your information may be transferred to service providers in other countries (e.g., airlines in UAE, Thailand, Singapore, USA). We ensure that such transfers comply with applicable data protection laws and that your data remains protected under our contracts with those providers.

How Long Do We Keep Your Data?

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active Bookings: Until your trip is completed + up to 30 days for post-travel support
• Completed Bookings: 5-7 years for financial, tax, and legal compliance (as required by Indian law)
• Marketing Data: Until you unsubscribe or after 2 years of inactivity
• Customer Support Records: Up to 3 years for dispute resolution and quality improvement

Children's Privacy

Snowfly Deals services are intended for adults aged 18 years and above. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected such data, we will delete it promptly. Travel bookings for minors must be made by a parent or legal guardian.

Third-Party Links on Our Platform

Our website may contain links to third-party sites (e.g., airline check-in portals, visa application websites, travel blogs). This Privacy Policy does not apply to those external sites. We recommend reviewing their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. Significant changes will be notified via email (if you have an active booking) or through a notice on our homepage. The "Last Updated" date at the bottom of this page indicates when the policy was last revised.

Contact Our Privacy Team

If you have questions, concerns, or wish to exercise your privacy rights, please reach out to us:

• Phone (24/7 Support): +1-855-550-0742
• Email: support@snowflydeals.com (Subject: Privacy Inquiry)
• Office Address: C-326, 1st Floor, Okhla main road, Jamia Nagar, Okhla, New Delhi, Delhi 110025

We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you may file a complaint with the relevant data protection authority in India or your country of residence.

Last Updated: 28th April 2026

By using Snowfly Deals' website, mobile site, or booking services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your continued use of our platform constitutes acceptance of our privacy practices as described herein.